Legal

Privacy Policy

Effective Date: April 6, 2026
Last Updated: April 6, 2026

At The Ontario Menopause Clinic, we are committed to protecting the privacy of our website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals who visit and interact with our website.

Please note: This Website Privacy Policy governs your use of our website only.

For information on how we handle Personal Health Information (PHI) once you become a patient and receive healthcare services, please refer to our Patient Terms and Conditions and Healthcare Privacy Policy, which are provided during onboarding.

Collection of Personal Information

We collect personal information from you in the following ways:

When You Visit Our Website

We automatically collect certain information through cookies and similar technologies (e.g., analytics tools), including:

  • IP address
  • Browser type
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referring URLs

When You Contact Us

If you submit an inquiry through our website, email, or other communication channels, we may collect:

  • Name
  • Email address
  • Phone number
  • Any information you choose to provide

When You Sign Up for Communications

If you subscribe to newsletters or updates, we may collect:

  • Email address
  • Name (if provided)

When You Book a Consultation

When you initiate a booking request, we may collect:

  • Name
  • Email address
  • Phone number
  • Preferred appointment time
  • Basic intake details required for scheduling

Use of Personal Information

We use the information collected to:

  • Operate and maintain our website
  • Improve website functionality and user experience
  • Analyze website traffic and usage trends
  • Respond to inquiries and provide support
  • Send newsletters or communications (only if you opt in)
  • Facilitate appointment bookings
  • Meet legal and regulatory requirements

Disclosure of Personal Information

We may disclose your information in the following circumstances:

Service Providers

We may share information with trusted third-party providers that support our operations, such as:

  • Website hosting services
  • Analytics providers
  • Email communication platforms
  • Appointment booking systems

These providers are contractually required to protect your information and use it only for the intended purpose.

We may disclose information where required by law, regulation, court order, or legal process.

Business Transactions

If our clinic undergoes a business transaction (e.g., merger, sale), your information may be transferred as part of that process.

We may disclose your information for other purposes with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience.

Cookies

Cookies are small files stored on your device that help us:

  • Maintain website functionality
  • Understand user behavior
  • Improve performance

Analytics Tools

We may use analytics services to understand how visitors use our website. These tools may collect:

  • IP address
  • Geographic location
  • Pages visited
  • Time spent on pages

Managing Cookies

You can manage or disable cookies through:

  • Our website cookie banner
  • Your browser settings

Please note that disabling cookies may impact website functionality.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access
  • Disclosure
  • Loss or misuse

However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Under Canadian and Ontario privacy laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent (subject to legal limitations)
  • File a complaint with the Information and Privacy Commissioner of Ontario (IPC)

To exercise your rights, please contact us using the information below.

Our website may contain links to third-party websites or services.

This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory updates

The updated version will be posted on our website with a revised “Last Updated” date.

Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact:

The Ontario Menopause Clinic
PO Box 91017 North York RPO
North York, Ontario, M2K 2Y6
Privacy Officer: [email protected]